A Global Standard for
Ground Handling Excellence
ISBHA (International Standard for Business Aircraft Handling) is an internationally recognized audit program developed specifically for the business aviation ground handling sector. It sets operational, safety, and quality benchmarks that ground handlers must meet to receive certification.
The program was created to bridge the gap between general aviation standards and the more rigorous requirements of commercial aviation, ensuring that business aircraft operators receive a consistent, audited level of service at certified locations worldwide.
Compliance
Areas
ISBHA covers six primary compliance domains. Each is audited by an accredited third-party auditor.
- Defined organizational structure with clear responsibility assignments.
- Documented quality management system aligned to international standards.
- Senior management commitment to ISBHA compliance and continuous improvement.
- Annual internal audit schedule and corrective action tracking.
- Formal Safety Management System (SMS) implemented and documented.
- Hazard identification and risk assessment processes for all ramp operations.
- Safety performance indicators tracked quarterly.
- Incident and accident reporting system with root cause analysis.
- Safety promotion culture documented with training records.
- Standard Operating Procedures (SOPs) for all ramp activities.
- Aircraft marshalling and parking procedures documented per ICAO standards.
- Fueling operations in compliance with Annex 2 and local regulations.
- Ground Support Equipment (GSE) inspection and maintenance logs.
- Aircraft damage prevention protocols and reporting procedures.
- Documented initial and recurrent training programs for all ground staff.
- Competency assessments conducted and recorded per role.
- Airside safety training with valid certification per airport authority requirements.
- Dangerous goods awareness training (IATA DGR compliant).
- Training records retained for minimum 3 years.
- FBO facilities meeting minimum space, signage, and accessibility standards.
- GSE inventory documented with maintenance schedules.
- Fire extinguisher deployment per ICAO and local fire authority requirements.
- Fuel storage and handling facilities compliant with environmental regulations.
- Aircraft security procedures during ground time (access control, perimeter).
- Baggage and cargo security screening protocols per ICAO Annex 17.
- Airport security program integration and coordination.
- Security incident reporting procedures documented.
- Background check policies for all personnel with airside access.
How the
Audit Works
ISBHA audits are conducted by accredited third-party auditors approved by the program administrator. The process is designed to be transparent, repeatable, and consistent across all locations.
The audit cycle is typically 3 years, with an option for voluntary interim audits. Findings are classified as Critical, Major, or Minor, each with defined resolution timelines. Certification is granted only after all Critical and Major findings are resolved.
Our
Compliance Status
Manny Aero is committed to operating under ISBHA-aligned standards across all locations where the program applies. Our internal quality team conducts regular reviews against ISBHA module requirements, and we actively pursue third-party audit certification as we expand our FBO network.
For operators requiring proof of compliance documentation, our operations team can provide a current compliance summary, training record excerpts, and safety performance data upon execution of an NDA.